We have over 38,000 homes across the south of England and London, and we work hard to make sure they’re not only affordable, but safe and well maintained.

More people are relying on our services and customer expectations are rising. We’re making improvements based on what you tell us, so services feel more personal, reliable and work better for you. You can read more about the work we’re doing to improve our services based on your feedback here.

Our local teams, who know your communities well, are working closely with you to listen to your feedback and provide better neighbourhood services and more regular estate checks.

We’ve also invested £124.6m in maintaining your homes this year. Carrying out repairs, where needed, remains a top priority and demand remains high, so we’re working hard to fix issues quicker and get more things right first time.

This year we were inspected by the Regulator of Social Housing, who reviews all landlords like us to make sure we’re providing you with the best service possible. In July 2026 we were awarded the highest possible consumer rating and kept our governance and financial viability scores. You can read more about this here.

We know there’s always more to do to improve our services, but our goal stays the same: safe, good-quality homes and services that help you live well.