Your local service

Our local teams are part of the communities they serve, so they understand what matters most to you.

This year we carried out over 6,000 neighbourhood inspections and adapted the support we offer, like help with anti-social behaviour and financial wellbeing, to reflect what each community needs.

We’ve also improved the digital tools our teams use so they can make updates and log repairs in real time, making estate inspections and health and safety checks more effective. We’ve got more improvements planned next year to make home visits even smoother.

Meet Luis, a housing officer for The Silverton, London 

Tackling anti-social behaviour (ASB)

We resolved over 97.78% of them through early action and our strong partnerships with the police, councils and support services.  

domestic abuse cases

ASB cases

We all want to live in safe, peaceful communities. That’s why we regularly visit your neighbourhood to carry out safety checks and inspections. 

Sadly, a small number of customers do experience anti-social behaviour (ASB), and this can have a big impact on how you are able to enjoy your home and your community. We take this seriously and have a dedicated team to help.

In 2025/26 we managed:

Aster in the community

This year 335 customers carried out a ‘mutual exchange’, which gives customers the option of swapping their home with another social housing customer, helping them move to a home that better meets their needs without waiting for a home to become available through the housing register. 
 
You’ve told us the process can sometimes be affected by delays, so we’re investing in changes, including carrying out more thorough inspections of homes before mutual exchanges take place, to make the process as quick and easy for you as possible. 

Mutual Exchange

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