Tenant Satisfaction Measures

This is the third year we’ve carried out the Tenant Satisfaction Measures (TSM) survey.

It’s something all housing providers are asked to do by the Regulator of Social Housing.  

More of you have told us you’re happy with our service, with our overall satisfaction score reaching 79.9%, compared to 79.1% last year and the most recent sector average provided by the Regulator of Social Housing of 71.8%. 

The feedback helps us understand how you feel about our services and where we can improve. 

Find out more...