Listening to our customers is at the heart of everything we do. We’re proud to provide services that are modern, reliable and shaped around people’s different and changing needs.

We work closely with you to design and deliver our services, and your feedback plays a key role in guiding our decisions and priorities.

We spoke to customers through nearly 17,000 interactions this year (last year was 13,000) and received consultation responses from over 1,600 customers.

We also have 1,773 involved customers who regularly share their views and help us improve what we do.

You told us:  

• 86.9% said we treat you fairly and with respect  

• 82% are satisfied their home is well maintained 

• 82.8% are satisfied with the repairs we carry out.