Your feedback helps shape the way we work – and we really value what you have to say.
Listening to you
We encourage you to get involved in our customer groups, where you can tell us what matters most to you and help us make better decisions and deliver better services.
84%
are satisfied with the repairs we carried out
82%
are satisfied their home is well maintained
84%
said Aster treats them fairly and with respect
Listening more, acting faster
This year, we listened to feedback from over 17,000 customer interactions – including surveys, consultations and co-design sessions. We also have 1,871 involved customers who share their views and help us improve our services. We've launched a new Customer Voice Committee made up of customers, senior leaders and Non-Executive directors and board members, who will help shape our decisions and ensure your voice is heard at the highest level.
Watch the above video to hear from Alex, one of our Service Managers in London, talk about the ways he interacts with customers on a daily basis.
We’re using your feedback and data more than ever to improve how we plan and deliver services.
We also gather your views through regular customer satisfaction surveys. You told us:
Find out more...