As well as building new homes, we’ve also invested more than ever in improving the homes we already own and during 2025/26. We spent £124.6m on repairs and maintenance to ensure our homes continue to be great places to live.
Investing in
your home
We’re also using new technology to make our homes more energy-efficient and sustainable. At the same time, we’ve had to make some tough but important decisions to ensure our homes remain fit for purpose long into the future.
You’ve told us you’re pleased with our repairs and maintenance service, with customer satisfaction at 83% and satisfaction with our Trades at 94%.
By using good-quality information and careful planning, this year we’ve invested in our homes, blocks, and estates to make sure they remain safe, comfortable, energy efficient, and well maintained for the future. This includes improving building safety, reducing energy use, maintaining homes to a high standard, and ensuring you get the best value for money.
Through a focus on safety, sustainability, customer experience, and innovation, the investments we’re making help our long-term goal of providing affordable homes that people are proud to live in.
Over the year, our maintenance and repairs teams have been working on the policies and procedures we follow when we carry out work in your home to make it as clear as possible to outline the work we do.
This year we’ve worked closely with customers and colleagues to understand what matters most, helping to shape future services and improvements. One way that we provide personalised support is through the aids and adaptations for customers who need support to continue living in their home. We use innovative technology to make these changes, such as a pre made accessibility ramp that can be fixed in place while a customer needs it, and can then be removed if it’s no longer needed and then moved to a different home to meet others needs.
Our kitchen team installs new kitchens to homes to keep your kitchens updated, working to a deadline of 10 days to complete the process, and working with you to choose your surface, door handles and colour choices for doors and drawers. We support customers through the process and one said:
new kitchens
roof replacements
new bathrooms
External repairs
windows replaced
new fire doors
loft insulation upgrades
boiler upgrades
This year, we completed:
I was apprehensive at first, but the guys were lovely, funny, respectful, tidied up each day, and we had good interaction. The kitchen is lovely. Thank you for upgrading it.
Meet Thomas, a carpenter who fits kitchens throughout Hampshire
Value for money
Every pound we received
comes from:
On behalf of our customers, the money is
then spent on:
*Other includes Aster Solar, Enham Trust and housing services provided to third parties.
*Other includes sewage services, Enham Trust and community involvement.
We continue to invest in our homes for the longer term,making them as sustainable, efficient, environmentally friendly and
as affordable as possible.
This year we spent
on repairs and maintenance
million*
*includes Group provision of services, internal facilities and service charge costs
Jake has been brilliant and friendly while attending the property for several jobs and consistently delivers an excellent standard of work.
We supported a customer after they were struggling with the garden flooding and the banks protecting their homes collapsing. We used a 3.5 tonne excavator to dig back the collapsing bank and remove tonnes of earth. We then created a dedicated patio area and protective wall to give the family somewhere to play that wouldn't be affected by flooding anymore.
Garden flooding
Find out more...
