Tenant Satisfaction Measures
You can find all our 2023-2024 Tenant Satisfaction Measures results below.
Our TSM performance
To make it easier for you, we’ve presented TSM scores for
those who rent a home from us and our shared ownership
customers separately.
In Autumn 2024, the Regulator of Social Housing (RSH) will publish the TSM results for all English housing landlords, meaning you will be able to see how we perform against others too. If you'd like to find out more about our TSM scores, please get in touch.
For more information including; complaints and compliments, tenant satisfaction measures and maintaining top governance
and viability ratings, click here.
Rental customers
Tenant satisfaction measures (TSM) Results 2023 / 2024
For more information including; complaints and compliments, tenant satisfaction measures and maintaining top governance
and viability ratings, click here.
Shared Ownership customers
Tenant satisfaction measures (TSM) Results 2023 / 2024
Your feedback and TSM scores help us identify the key areas where we are meeting your needs and where we can improve.
We’d like to share our TSM performance with you on a more regular basis, giving you the opportunity to see how we are doing during the year. We’re developing an area of the Aster website which will feature a quarterly update of our performance.
We’re well underway with our 2024-25 TSM surveys. If you receive a call from CX feedback, the independent research company, please share your views to help shape the improvements we can make for your customer services. It only takes a few minutes.
Improving the services we deliver
Next steps
We’d like to share our TSM performance with you on a more regular basis, giving you the opportunity to see how we are doing during the year. We’re developing an area of the Aster website which will be dedicated to the TSMs and feature a quarterly update of our performance.
We’re well underway with our 2024-25 TSM surveys, so if you receive a call from the independent research company, please share your views in answer to the TSM questions, to help shape the improvements we can make for your customer services. It only takes a few minutes.