Tenant Satisfaction Measures
This is the second year we’ve carried out the Tenant Satisfaction Measures (TSM) survey. It’s something all housing providers are asked to do by the regulator. The feedback helps us understand how you feel about our services and where we need to improve.
We’re pleased to see that overall satisfaction has gone up since last year. We think improvements to services like MyAster have helped, and we’ll keep working to make things easier and more accessible.
But we know there’s more to do. Through the survey you told us repairs are responded to quickly, but you’d like more repairs to be completed first time and without delays. Communication is generally good, but we need to keep you better updated on repairs and maintenance. You’re happy with the quality of your homes, but we could do more to look after communal areas. We’ve already started the 2025/26 surveys and will keep making changes based on what you tell us.
You can see our 2024-2025 TSM results below:
