Our repairs services
We’re constantly evaluating our homes so we can maintain them efficiently and prioritise repairs effectively, minimising disruption for you. We’ll continue to improve how we help tackle issues in the home that truly matter to you.
Planned works
This year we completed:
- 7,663 planned works for customers, costing a total of
£25.2 million. This increased productivity was possible
due to a more efficient and sustainable supply chain management process we’ve put in place - 1,019 kitchen installations
- 560 roof replacements
- 652 bathroom replacements
- 599 windows replacements
- 1,081 door replacements
- 2,668 external redecorations and repairs
- 43 garage roofs and doors replacements
- 287 energy efficiency works to improve home heating
and reduce utility bills - 63 flooring projects
- 1,129 aids and adaptations for independent living such
as wet rooms, shower adaptations, ramps and holding rails - 5,407 surveyor inspections completed
- 4,401 condensation and mould repairs.
Learn more about how our housing officers work to support customers and resolve issues in the home below:
- 30,115 grounds maintenance visits completed
- 32,500 communal area cleaning visits
- 2,653 arboriculture planned surveys and maintenance works
- 15,109 neighbourhood caretaking visits
- Our teams carried out work in 1,132 homes in preparation for new customers to move into. This repairs and refurbishments work allows us to make sure we offer a safe place for customers to call home as soon as possible.
Annual maintenance works
On the evening of Thursday 4 January 2024, following a prolonged period of heavy rain, eight properties in Berryman Close, Shepton Mallet, were subjected to severe flooding. The sheer volume of rain led to the farmers field, to the rear of the properties, to flood. The drain channel that the water would normally run into could not cope with the excess water.
As a result, all eight properties were flooded, leading to families having to be temporarily re-housed in hotels and other accommodation while a plan of action for repairs was put in motion. During this period, we signposted customers
to support agencies and worked with local charities to provide essential items. We helped customers cover any travel costs between their homes and the hotels, food expenses, energy bills, and removal costs. With the health and safety of our customers remaining the top priority, and given the extent of the damage, we made sure that the properties were fully dried out and cleaned. Specialist drying equipment was installed to aid the drying process, which took around six weeks.
The project teams worked tirelessly to minimise the impact on customers in what were unforeseen and very difficult circumstances. The extensive refurbishment works were carried out by the Somerset planned maintenance team and customers were happy when they could begin to move back into their homes.
Emergency repairs: tackling flooding in Shepton Mallet
Safety in your home
We employ best practice in all areas of building safety, going beyond regulatory compliance requirements, evidenced in the thorough building safety work we do.
All of our homes that require them benefit from thorough annual assessments. Maintaining high standards for building safety, improving our data and scheduling systems, and carrying out routine safety performance checks, keeps your homes safe and in good working order.
- 100% of our homes that require fire risk assessments were completed during the year
- Electrical safety testing was 99% completed and only minor access issues delayed full completion
- 99.8% of gas servicing for all homes was completed, with the remainder in progress
- 93% of lift inspections and services completed
- 95% of water hygiene monitoring checks completed
- 96% of water risk assessments completed
- 100% of C&C and Enham Trust homes and nearly 100% of all Aster homes had Asbestos re-inspections completed.