We look after nearly 38,000 homes – making sure they’re affordable, safe, and well maintained.
Our performance
We built 984 new homes in 2024/25 and we plan to build 7,000 more over the next seven years.
We also let 1,931 homes in the past year.
In this section, you can hear from Darren Brazil, our Regional Operations Director and Felicity Newman, our Operational Strategy Director as they share how we’ve performed over the past year.
We’ve helped you with more queries than ever including:
Getting in touch
Our Contact Centre is here to help with all your housing and tenancy questions.
200,000
calls
59,000
emails
16,000
webchats
We answered 89% of calls, with 59% picked up within 20 seconds
We’ve improved the digital tools our team uses, making it easier for you to reach us.
Over 25,000
of you are now using MyAster, our online customer portal
98%
of you found our team to be polite, friendly and helpful
You can find out more about how we’re improving MyAster throughout this report.
Tenant satisfaction measures (TSMs)
We use Tenant Satisfaction Measures (TSMs) to understand how we’re doing and where we can do better. These were introduced by the Regulator of Social Housing.
You can find out more about TSMs and how we use them here.
Governance and Viability
We’re also proud to have kept our G1 (governance) and V1 (viability) ratings – the highest possible – these ratings are what the regulator use to show how effectively we’re managing your homes and our finances responsibly.
Find out more...