Throughout the year we’ve continued our work to support Enham Trust customers to live, work and enjoy life as independently as possible.
In our latest survey, 92% of people felt safe living at Enham with 90% of people stating that they would recommend Enham to others.
Our housing team is regularly out and about across the Enham campus and village, offering friendly, hands-on support.
- We completed repairs in an average of 13 days, which is quicker than our target of 15 days
- 95% of emergency repairs were completed on time, up from 82% last year
- 81% of repairs were fixed on our first visit, up from 77% last year
- 78% of repairs appointments were kept, up from 74% last year
- Rent arrears at Enham remain low at 1.44%, and we will support anyone who is in financial difficulty to manage their tenancy.
Caring for our customers
Enham Trust provides residential care and care at home services to people living in and around Enham Alamein. We’re pleased that occupancy rates in our homes increased to 68%, up from 64% last year. Customers gave our care services an average rating of 8.4/10 on carehome.co.uk, and we’ve started welcoming new customers again for the first time in several years. All our care homes have a ‘good’ Care Quality Commission (CQC) rating.
In February 2025 the local authority confirmed that Enham’s care and support service had improved, and it was removed from enhanced monitoring.