Our CSP independently scrutinises various service areas. It’s been a busy year, and the below is a brief overview of some of our achievements:   

• We reviewed the tenancy check reviews completed in customer’s homes by housing staff and the effect these had on customers and services:

Customer

scrutiny

panel (CSP)

• We have interviewed applicants to join the CSP in the past year and are delighted to have welcomed new member Michelle on an initial six-month trial basis 
• As part of the Tpas accreditation process, I had an interview to discuss the work of the panel and we have received a copy the recommendations made that relate to us. All of these recommendations are being explored to ensure that we are implementing them to drive forward and improve our working practices.   

Kate Forth 

Aster customer and CSP Chair 

• a customer survey was undertaken to get the direct views of customers in the service 
• we spoke to housing officers who completed the tenancy checks  
• all nine recommendations we made as a result were agreed by customer services operational leadership team and have had positive outcomes for customers